558h Privacy Policy

558h is an online entertainment platform that provides cricket betting, slots, live casino, and other gaming services for users in Bangladesh. This privacy policy gives a detailed account of how personal information is handled for users of the 558h website and mobile application.

By accessing our website or creating an account, you are considered to have accepted the terms of this policy. This policy applies alongside the Terms and Conditions, and it is recommended that both documents be read together.

558h's services are for individuals aged 21 and above only. If we become aware of any minor's information, it will be deleted immediately and the associated account will be closed.

558h collects user information from various sources. The types of information collected are listed below by category:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Account username and password (stored in encrypted form)

2.2 Transaction and Financial Information

• Deposit and withdrawal history
• Account numbers used with bKash, Nagad, Rocket, Upay, or bank transfers
• Transaction date, time, and amount

2.3 Technical Information

• IP address and device type
• Browser type and version
• Session duration and page view data
• Cookie and local storage data

2.4 Gaming Activity Information

• Betting history and win/loss records
• Preferred game categories and usage statistics for specific games
• Bonus usage and VIP level information

558h uses collected information only for legitimate and specific purposes. Information is not sold or transferred for general marketing purposes.

3.1 Service Operation and Improvement

• For account creation, verification, and management
• For processing deposits, withdrawals, and bonuses
• For providing customer support via live chat and email
• To ensure the security and stability of the platform

3.2 Legal Compliance

• Identity verification to comply with applicable laws and regulations
• Fraud detection and anti-money-laundering checks
• To respond to lawful requests from government authorities

3.3 Personalised Experience

• Showing games and offers based on user preferences
• Sending relevant promotional messages (with consent)
• Tracking VIP membership and weekly cashback calculations

558h does not sell users' personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

The minimum necessary information may be shared with trusted third-party providers for payment processing, identity verification, game software supply, and technical infrastructure management. These partners may only use the information in accordance with 558h's instructions.

4.2 Legal Requirements

Information may be disclosed upon receiving a lawful order from a competent court or government authority, when required to investigate fraud or criminal activity, or to protect 558h's legal rights.

4.3 Business Transfer

In the event of a change in company ownership, merger, or acquisition, user information may be transferred. In such cases, equivalent protections under this privacy policy will be ensured and users will be notified in advance.

Cookies and similar technologies are used on the 558h website and app. These fall into three main categories:

5.1 Essential Cookies

These cookies are necessary to keep login sessions active, save language preferences, and support the basic functionality of the site. Disabling them will prevent the site from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferred game categories, display settings, and previous session information, making future visits smoother.

5.3 Analytics Cookies

These collect statistical data such as which pages users visit most and where they spend more time, helping improve the platform. This data is stored anonymously.

Cookies can be disabled through your browser settings, but doing so may limit some features of the platform.

558h retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required under applicable legal obligations.

Even after a request to close or delete an account, certain information — particularly financial transaction records and identity verification documents — may be retained for a set period as required by law. Once that period ends, the information is securely deleted or anonymised.

558h applies industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transfers are encrypted using SSL technology, making it virtually impossible for third parties to read the information.
• Password Protection: Passwords are never stored in plain readable form — strong hashing algorithms are used.
• Two-Factor Verification: OTP-based verification prevents unauthorised access to accounts.
• Access Controls: Only authorised staff can access user information, and all their activities are logged.
• Regular Audits: Regular system reviews are carried out to identify and address security vulnerabilities.

However, no data transmission over the internet is entirely risk-free. Despite the highest level of care, 100% security cannot be guaranteed — but 558h is committed to keeping this risk to a minimum at all times.

Every user registered with 558h holds certain fundamental rights regarding their information:

8.1 Right to Access

You have the right to view the information stored about you and to receive a copy of it. This request can be sent to our support team.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done directly in your account settings or through the support team.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be retained for a set period due to legal obligations.

8.4 Right to Object to Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time. This will not affect receipt of general service-related messages.

For more details on your rights regarding account limits or self-exclusion as part of responsible gaming, please read our Responsible Gaming page.

The 558h platform may occasionally contain references to third-party websites. These external sites have their own privacy policies, and 558h is not responsible for their data protection practices.

It is recommended that you read the privacy policy of any third-party site before visiting it.

All 558h services are for individuals aged 21 and above. Registration by those under 21 is not permitted, and this platform does not intentionally collect any information from minors.

If it is found that information from a minor user has been collected by mistake, it will be deleted immediately. Parents or guardians are requested to send any concerns about this matter by email.

558h reserves the right to update this privacy policy from time to time. For significant changes, registered users will be notified by email or via a notice within the platform.

The date of each revision will be shown at the top of the page under the "Last Updated" section. Continuing to use the platform after any changes will be taken as acceptance of the updated policy.

For complete information about all terms and conditions of our services, please also visit our About Us page.

If you have any questions, requests, or complaints about this privacy policy, please contact the 558h support team. We provide assistance in both Bengali and English, seven days a week, 24 hours a day.